Atlas Group
 
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Customer Service

We understand that good “Customer Service” is the lifeblood of any business. Therefore, it is our Endeavour to improve the quality of our services on a continuous basis and build a lasting relationship with all our customers, internal and external both.


To service you better we have the below value added services:


  • Online request for rates: You may post your rate queries on our website and our executives shall get back to you with our offer and other additional information required by you.


  • Call Centre: We understand the difficulty of our friends in the States and Canada, due to the time difference. Thus, we have a call centre to cater to your immediate needs, working according to the US Eastern Time Zone. Our professional team at the call centre can be reached on a local US number and are always at your disposal.

    +1 (732) 889-4691

    +1 (732) 889-4398

  • Track and Trace: We believe in keeping our customer posted of developments at each stage. We have a dedicated account manager allotted to all our customers.


  • Consulting: We offer our customers with expert advice on logistical services, feasibility and viability. Sometimes, the customers may not decide to ship the cargo at all, but we believe in protecting the interest of the customers at all times.


  • Customer Feedback: We believe at the feedback from our customers will only help us improve, thus we highly appreciate the feedback. We immediately investigate and revert with suitable actions/ explanations.


  • Centralized Accounting and other customer services: We offer one point of contact for all your needs.


  • Supply Chain Management: We help in the flow of information from the point of origin to the point of consumption of goods, in order to synchronize supply with demand. We also help our customer form strategic partnerships.


 
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